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We deliver goods ordered in the victoriaboro.lt online store throughout Lithuania, and for your convenience, we offer the following different methods:

collection of goods in our store in Vilnius; 

home delivery ("DPD" courier service);

collection of goods at "Omniva" post machine;

collection of goods at the "DPD pickup" self-service terminal;

Collection of goods at the Smartpost self-service terminal.

Delivery time

We undertake to make every effort to deliver your chosen product as soon as possible, therefore, when purchasing our e-mail In the store, you will receive goods in 80% cases within 1-3 working days.

IMPORTANT. The delivery period of the ordered product is calculated from the confirmation of the order, that is, when the order is checked and payment for the goods has been received (except for orders where payment in cash upon delivery of the goods is selected) until 13:00, the goods are dispatched on the same working day. We will inform you by e-mail about the confirmed and started execution of the order.

In exceptional cases, when discount days are announced, the delivery of goods may be delayed by up to 5 days

COLLECT FREE IN OUR STORES!

You can pick up goods ordered and paid for online for free in Vilnius at Žalgirio 92, entrance 3, door 1 on the left on weekdays from 9:00 a.m. to 5:00 p.m. 13:00-14:00 lunch break, the store is closed (goods are sent to the store only after payment is received).

Come to pick up the package only by e-mail. a notification received by mail that the order has already been delivered to the store and can be picked up.

Your parcel will be kept in the store for 14 calendar days, counting from the day of delivery of the parcel to the collection point. If the buyer does not pick up the order within 14 days, the package is sent back to the warehouse.

"DPD" COURIER SERVICE - DELIVERY OF GOODS TO YOUR HOME / OFFICE

When ordering for €70 or more - we deliver for FREE (except to Neringa)

When ordering up to €70 - delivery price €2.50 by postage meter, 5 eur. by DPD couriers

IMPORTANT! When receiving the package, check its condition. If you notice that the package is damaged (wet, crumpled, etc.), please refuse the package and do not confirm its receipt with a signature. Inform us about the refused shipment by phone +37060993480 or e-mail. by post diana.borogroup@gmail.com preferably with pictures.

"OMNIVA" MAIL MACHINES - COLLECT PARCEL AT THE SELF-SERVICE TERMINALS

The goods are delivered to any OMNIVA post machine located on the territory of Lithuania. You can choose the nearest post office when ordering goods. OMNIVA postal machines work every day, around the clock, without any limited working hours, so you can collect your goods at a time convenient for you.

€2.50 - delivery price

€4.50 - postage fee when paying for goods by bank card (additional service)

The delivery of the order will be carried out if the selected goods can fit into the packaging corresponding to OMNIVA postal machines, and the weight does not exceed 30 kg. If the ordered goods do not fit in one package, the website administrator will contact you and discuss the most suitable method of delivery of the goods for you (when making two separate packages, the delivery fee for the second package is calculated additionally).

If the shipment will be heavier than 30 kg or the dimensions of the product will be larger than indicated below, delivery of the product to the OMNIVA postal machine will not be possible. The website administrator will inform you about this.

Shipment size

The maximum allowed weight of an OMNIVA shipment is 30 kg. The goods must fit in a package corresponding to the sizes of OMNIVA cabinets:

Size S - 9cm x 38cm x 64cm

Size M - 19 cm x 38 cm x 64 cm

L size - 39 cm x 38 cm x 64 cm

Notification of delivered shipment

After the delivery of the package to the OMNIVA post machine, you will be informed by SMS message where the door code for picking up the package will be provided. This code will need to be entered at the OMNIVA self-service terminal when picking up the package.

Collection of the parcel

Picking up parcels at OMNIVA post machines is extremely fast and convenient. The information displayed on the post machine screen is presented clearly and comprehensibly to the average user, so you will spend no more than 15 seconds when picking up a parcel from the post machine.

After receiving an SMS message to your mobile phone, go to the OMNIVA post office indicated in the SMS message.

After touching the screen, select the language and press "Collect package".

Enter the package collection code specified in the SMS message.

Take the package from the automatically opened compartment of the post machine and close the door.

Click YES on the screen to receive the delivery receipt

Picking up the parcel by paying with a bank card at the post office

Go to the OMNIVA self-service terminal indicated in the SMS message.

Select the language on the screen of the post machine, then press "Collect parcel".

Enter the door code received via SMS.

When the post office asks you to pay for the shipment, make the payment by bank card. The payment terminal is located under the screen.

When the door of the terminal compartment opens, pick up the package, close the door and confirm the action on the terminal screen.

Click YES on the screen to receive the delivery receipt.

Shipment storage period

The parcel is kept at the OMNIVA post machine for 7 calendar days after receiving the notification that the order has already been delivered to the OMNIVA post machine and can be picked up. You will be informed about the delivery of the order by SMS, indicating the door code of the postal machine. Only with this code will you be able to pick up the package from the specified post office. Save the door code until you pick up your order from the post office. If the package is not collected within 7 calendar days, it will be returned to us. After picking up the package from the post office and noticing that the package is damaged (wet, crumpled, etc.), please notify us by phone or e-mail. by post

"DPD PICK UP" MAIL MACHINES - COLLECT PARCEL AT SELF-SERVICE TERMINALS

The goods are delivered to any "DPD PICK UP" self-service terminal located on the territory of Lithuania. You can choose the nearest self-service terminal when ordering goods. "DPD PICK UP" self-service terminals operate daily, 24 hours a day, without any limited working hours, so you can pick up your goods at a convenient time for you.

€2.50 - delivery price

The delivery of the order will be carried out if the selected goods will fit into the package corresponding to the "DPD PICK UP" self-service terminals, and the weight will not exceed 30 kg. If the ordered goods do not fit in one package, the website administrator will contact you and discuss the most suitable method of delivery of the goods for you (when making two separate packages, the delivery fee for the second package is calculated additionally).

If the shipment will be heavier than 30 kg or the dimensions of the product will be larger than indicated below, delivery of the product to the "DPD PICK UP" self-service terminal will not be possible. The website administrator will inform you about this.

Shipment size

The maximum allowed weight of a "DPD PICK UP" shipment is 30 kg. The goods must fit into a package corresponding to the sizes of the "DPD PICK UP" cabinets:

Size XS - 8cm x 18.5cm x 61cm

Size S - 8cm x 35cm x 61cm

Size M - 17.5 cm x 35 cm x 61 cm

L size - 36.5 cm x 35 cm x 61 cm

XL size - 74.5 cm x 35 cm x 61 cm

Notification of delivered shipment

After delivery of the parcel to the "DPD PICK UP" self-service terminal, you will be informed by e-mail and SMS message, where the PIN code for the door will be provided for picking up the parcel. This code will need to be entered at the "DPD PICK UP" self-service terminal when picking up the package. Save the door code until you pick up your order from the self-service terminal.

Collection of the parcel

Picking up parcels at the "DPD PICK UP" self-service terminal is extremely fast and convenient. The information displayed on the screen of the self-service terminal is presented clearly and comprehensibly to the average user, so you will spend no more than 15 seconds when collecting the package from the post machine.

After receiving an SMS message to your mobile phone, go to the "DPD PICK UP" self-service terminal specified in the SMS message.

After touching the screen, select the language and press "Collect package".

Enter the parcel pickup PIN code specified in the SMS message.

Take the package from the self-service terminal section that opened automatically and close the door.

Picking up the package by paying with a bank card at a self-service terminal

Go to the "DPD PICK UP" self-service terminal indicated in the SMS message.

Select the language on the screen of the self-service terminal, then press "Pick up the parcel".

Enter the door PIN code received via SMS.

When the self-service terminal asks you to pay for the shipment, make the payment by bank card. The payment terminal is located under the screen.

When the door of the terminal compartment opens, pick up the package, close the door and confirm the action on the terminal screen.

Shipment storage period

The shipment is kept for 72 hours at the "DPD PICK UP" self-service terminal. after receiving a notification that the order has already been delivered to the "DPD PICK UP" self-service terminal and can be picked up. If the package is not picked up within 72 hours, it will be removed from the self-service terminal. The consignee is informed about this by SMS. At the end of the package storage period, the package will be returned to us.

After picking up the package from the self-service terminal and noticing that the package is damaged (wet, crumpled, etc.), please notify us by phone +37060993480 or by e-mail. by post diana.borogroup@gmail.com preferably with photos.

Products are not sent to countries where there is already an official distributor.

Sending abroad to countries where we do not have an official distributor, one shipment to European countries costs from 25 euros. we send only with couriers. The price depends on the weight and size of the shipment.

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